Refund Policy

All products on hPanel Tools are digital goods. Please read this policy and check each product carefully before you buy.

1. Nature of Digital Products

hPanel Tools sells downloadable digital products, including PHP scripts, plugins, modules, themes, templates and tools. Once the file has been delivered to you, it cannot be returned, and a copy remains in your possession. Because digital goods can be copied and used immediately, they are not eligible for returns, exchanges or refunds in the way physical goods are. For this reason, refunds are not offered after a product has been delivered.

2. Check Before You Buy

We want every customer to be fully satisfied with their purchase, and the best way to achieve this is to check the product carefully beforehand. Before making a payment, please:

• Read the complete product description and the listed features.
• Check the version number, file size and the category the product belongs to.
• Confirm that your hosting environment, PHP version, CMS or software version meets the stated requirements.
• Ask us about anything that is unclear, including custom changes you may need, using the contact form or by email.
• Decide whether the product matches your needs, because we cannot cancel a delivered order simply because it turned out to be unsuitable.

We are always happy to answer pre-sales questions, usually within one working day.

3. Why We Do Not Offer Refunds

Digital downloads cannot be handed back, and the value of the product is transferred to you at the moment you receive the file. Offering refunds would make it possible to keep a copy and still recover the payment. To keep prices low and fair for all honest customers, all sales of digital products are therefore treated as final once the download link has been sent.

4. Situations That Are Not Eligible

Refunds will not be provided in situations such as the following:

• You changed your mind, bought by mistake, or found a similar product elsewhere.
• The product does not suit your requirements, although it works as described.
• You did not read the description, or the product is incompatible with a requirement that was not stated on the product page.
• Problems caused by your hosting provider, server settings, third-party plugins or themes, or lack of technical knowledge.
• You have already downloaded the file, or the download link has been used.
• A discounted, promotional or coupon-based purchase, and any free download.
• Custom work or modifications that were done at your request.

5. Limited Exceptions and Assistance

We still want to treat honest customers fairly. In the following cases, we will correct the problem or, where correction is not possible, return the affected payment:

• Duplicate payment. If you paid twice for the same product, the extra payment will be refunded after verification.
• Payment received but no delivery. If your payment is verified and we are unable to deliver the product to you, we will refund the amount.
• Wrong or corrupted file. If you receive a different product from the one you ordered, or a file that cannot be opened, we will replace it with the correct, working file.

Replacement or correction is our first remedy in all cases of this kind.

6. How to Make a Request

Email [email protected] within 7 days of the payment, with the subject line "Order Support". Please include the product name, the email address used for the order, the UPI transaction reference or UTR number, the date and time of the payment, and clear details, or a screenshot, of the problem. We may ask for extra information to confirm your request before we proceed.

7. Timelines

We aim to respond to every request within two working days. If a refund is approved under the exceptions above, it is sent to the original UPI ID or bank account that made the payment, normally within 5 to 10 working days, depending on your bank.

8. Payment Disputes and Chargebacks

Please contact us before raising a dispute with your bank or payment app, as most problems can be resolved quickly and directly. Opening a dispute for a product that has been delivered as described may lead to the suspension of download links and of future orders.

9. Free Downloads

Free resources are offered at no cost, so no payment can be refunded. They are provided as they are, subject to our Terms and Conditions.

10. Contact

If you have any questions about this Refund Policy, please contact Daksh B at [email protected] or visit dakshb.co.in.